Check out our shipping, return and exchange policy below.
SHIPPING
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We aim to ship your orders within 1-3 business days from the date of your purchase, and our regular shipping days are Mondays, Wednesdays, and Thursdays. If anything happens that would require a longer handling time, you'll be notified by email. Make sure to add info[at]buckaroobling.com to your list of safe emails lest our emails end up unseen in your spam folder.
If you need your order shipped in less than 3 business days, please send us a message through our Get In Touch page immediately after placing your order, then watch your email for our response. We generally respond to all email communications within 24 hours during the work week and within 48-72 hours on weekends and holidays.
If it happens that you want to return an item you purchased from us, read the Returns policies listed below, then, if your item qualifies for a return, send us an email through Get In Touch page to receive full return instructions.
Please note that we package all items to protect them from potential damage in transit in the best possible way. We however can't guarantee the way a shipping carrier may handle your package. In the unfortunate case your order arrives damaged due to improper handling in transit, please make sure to provide us with photos of both the damaged item and damaged packaging when you request a return and/or refund, so we can get your refund or exchange to you as quickly as possible.
RETURNS
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IMPORTANT NOTE: Buckaroo Bling online store will be closing at the end of 2024. All purchases between November 10th, 2024 and the closing date are NON-RETURNABLE due to the massive discounts available for every purchase (see section on closeout and sale items below). Should your item(s) arrive damaged in transit, please contact us immediately so we can make things right for you.
We at Buckaroo Bling want to make our customers happy.
If you're unhappy with your purchase, you may return it within 30 days (from the shipping date) with NO RESTOCKING FEES for all direct to consumer sales. For Wholesale return policies, please refer to the back of your Wholesale Order form. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. In such cases, we might be able to offer you store credit, the amount of which will be determined on a case by case basis.
To be eligible for a return, your item must be unused and in the same condition that you received it. For items damaged in transit, see instructions further below.
Several types of goods are exempt from being returned:
* Gift cards,
* Personalized products,
* Custom orders,
* Clearance and discontinued items.
*** If you have a problem with a personalized item, custom order, or a clearance/discontinued item, drop us a note, and we'll do our best to make it right for you.
TO COMPLETE YOUR RETURN, WE REQUIRE A RECEIPT OR PROOF OF PURCHASE. If you received one of our items as a gift and don't have a proof of purchase, drop us a note, and we'll work with you to help you out.
There are certain situations where only partial refunds are granted:
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error (except items damaged in transit).
* Any item that is returned more than 30 days after delivery.
We don't charge any re-stocking fees, but you may be responsible for the cost of return shipping.
FOR ITEMS DAMAGED IN TRANSIT, contact us through our Get in Touch page within 5 days from the day you receive the damaged item, and we'll provide you with a free shipping label in addition to return instructions. In all other cases, the buyer is responsible for return shipping and may use the carrier of their choice.
REFUNDS
Once your return is received and inspected, we'll send you an email to let you know that we have received your returned item. We'll also notify you of the approval or rejection of your refund.
If you are approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5 business days from the day we received your return. Please allow sufficient time for your bank to reflect the refund on your credit card statement.
Late or missing refunds
If you've received our email notifying you that a refund has been issued but you haven’t received the refund yet, first check your bank/credit card account again.
Then, contact your bank or credit card company. It may take some time before your refund is officially posted.
If you’ve done all of this and you still haven't received your refund, please contact us through the Get In Touch page or by responding to our email notifying you of your refund.
Clearance & Discontinued items
Only regularly priced items and items purchased using a special promotion discount code may be refunded; unfortunately regular clearance and discontinued items can't be refunded. If you wish to return such an item, we will issue you a store credit. Please contact us through Get In Touch page.
Exchanges
We only replace items if they are defective or damaged, or if you've received one of our pieces as a gift but the color you received is not right for you. If you need to exchange your defective/damaged item for the new item of the same style, send us an email through Get In Touch page to get a return number and full return instructions and, after you have received a free return shipping label from us, send your item to: Buckaroo Bling, Returns, PO Box 10607, Kalispell, MT, 59904, United States. If you'd like to exchange an item received as a gift, email us, and we'll help you out.
Gifts
If the item was marked as a gift when purchased and it was shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be issued to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we'll send a refund to the gift giver and (s)he will find out about your return. We recommend that gift recipients request an exchange in such cases, or request a store credit instead.
Return Shipping
To return your product, you should first email us through Get In Touch page for full return instructions and a return shipping label (if applicable). After receiving instructions and the label, please mail your product to: Buckaroo Bling, Returns, PO Box 10607, Kalispell, MT, 59904, United States.
In most cases, we'll issue you a free return shipping label. You will be responsible for paying your own shipping costs for returning item(s) that don't fit into any of the returnable item categories listed above. An exception to this is the case where you received wrong item from us or we made some other mistake in shipping your order.
Shipping costs are non-refundable. If you receive a refund, the original cost of shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning an item valued at over $100 and paying for your return shipping, you should consider using a trackable shipping service or purchasing shipping insurance. Unless there is a way to track your shipment, we may not be able to confirm the whereabouts of your item in case it gets lost or delayed in transit.
Any other questions not covered here? Feel free to email or call us. Our regular studio hours are Monday through Wednesday, between the hours of 10:00 am and 6:00 pm Mountain Time. We are closed Thursday through Sunday and on holidays, but you can email us or leave us a voicemail anytime, and we'll get back to you as soon as we can.
